Shipping Policy

At IRA JEWELS, we are committed to delivering your orders as early as possible with utmost care. Please review our shipping policy for details on how we handle shipping, delivery times, and related information.

Ø Shipping Locations

We currently ship to the following locations:

• Domestic Shipping: [India.]
• For international shipping, please contact us at support@iraofficial.com for further assistance.

Ø Shipping Costs

• Shipping charges vary depending on the delivery address
• The exact shipping cost will be calculated and displayed at checkout once you enter your delivery address.
• We strive to offer the most affordable rates by working with multiple reliable courier partners.

Ø Processing Time

Orders are typically processed within 2 to 3 days after placing the order. Processing time may be longer during peak seasons, sales, or holidays. You will receive an email confirmation once your order has been shipped.

Note: Processing time is separate from shipping time.

Ø Shipping Time

Estimated shipping times are as follows:

- Domestic Shipping: 10-12 Working Day's

Please note that shipping times are estimates and cannot be guaranteed. Delays may occur due to factors beyond our control, such as carrier delays or natural causes

Ø Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your order. Please allow up to 24-48 hours for the tracking information to update.

Ø Shipping Delays

While we strive to ensure timely deliveries, unexpected delays may occur due to factors such as:

• Carrier-related issues (e.g., weather delays, strikes)
  
• Incorrect or incomplete shipping information provided during checkout
  

If you experience significant delays, don't hesitate to contact us at support@iraofficial.com, and we will work with the carrier to resolve the issue.

Ø Shipping Address

Please ensure that all shipping details are accurate and complete when placing your order. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses. If you need to update your shipping information after placing an order, be sure to get in touch with us as soon as possible at support@iraofficial.com.

Ø Lost or Stolen Packages

IRA JEWELS is not responsible for lost or stolen packages once the carrier has marked the order as delivered. If your package is lost or stolen, please get in touch with the delivery partner directly or contact us, and we will do our best to assist you.

Ø Damaged Items

If your order arrives damaged, please contact us within 48 hours of receiving your package. Provide opening video and photos of the damaged items and packaging, and we will arrange for a replacement or refund based on our Return and Refund Policy.

Ø Contact Information

For any questions or concerns regarding returns or refunds, please get in touch with us at:

Email:         support@iraofficial.com

Phone:        +91 7306156033 (Mon - Sat 10 AM to 6 PM)

Address:    Ira Jewels
                    6/311C, Lenish and Associates
                    Kanjirathingal Building
                    HMT Junction, Kalamassery
                    Ernakulam, 683104